Frequently asked questions by Airtrail Ljubljana

Yes, we monitor flights landing at Ljubljana airport and will adjust to the new arrival time with no extra charges.

Yes, all our services include meet and greet. Your driver will meet you in the arrivals hall, having a sign with your name.

Without exceptions, all drivers are fluent in English. On top of English, many speak also other languages.

Usually, a taxi ride from the airport Ljubljana to the city takes just 25 minutes.

We offer taxi transfers from Ljubljana airport to any town or adress in Slovenia and near abroad. We will also organize a return transfer back to the airport Ljubljana from any place in Slovenia and near abroad.

We have available 24/7 different types of family vans and minivans that can take from 4 and up to 8 people with luggage. On request, we can arrange also minibusses for 16 and 19 passengers.

Yes, we can pick you up at any airport in countries bordering Slovenia. A few airports that are very popular with tourists and business travelers coming to Slovenia are Venice and Trieste in Italy, Vienna Austria, and Zagreb Croatia.

We offer different options of payment. Our services can be prepaid online by credit card, Paypal, e-banking, and bank transfer. You can also pay your transfer directly to the driver by cash or card. For all transfers starting in Italy, Austria, Croatia, and Hungary prepayments are mandatory.

We will return 100 % of the net amount paid if service is canceled at least 48 hours prior to any transfer or tour. For cancellations in a period shorter than 48 hours prior to transfer or tour and for no show-up, we follow a no-refund policy. Exceptions to the no refund policy are made only in case of force majeure, extreme weather conditions, or natural disasters that result in the inability to traverse the roads.

The most straightforward way is to order a taxi in advance. Since you already know from the day you purchased tickets when is your flight, you can also order a taxi in advance. The easiest way is to use our online booking form that you can find on the right side of this page. You can also send us an email with your name, contact phone number, and flight number, plus the date and hour of landing at the airport in Ljubljana. All the rest is on us, we constantly monitor all flights on the airport´s official site so we know exactly when your plane is gonna land. Another way is to call us or send an SMS. In any case, we will respond to you as soon as possible. If you didn´t order a taxi in advance you could still call us when you are already at the airport, just, in this case, you will need to wait some 20-30 minutes, plus such a last minute booking costs 20% more. For last-minute calls, we do not guarantee availability.

As for now (September 2022) there are no Uber or Lyft services in Slovenia. At the airport in Ljubljana, there are a few shuttle providers that offer shared ride transfers from the airport to the city at a flat rate of 12 euros per person. Taking a shared-ride minivan to the city will typically take quite some time as first vans need to be full and second they go to many different destinations in the city. Another option is a cab from the taxi stand in front of the airport building which is available around the clock but is quite expensive. Such a taxi ride from the airport to the city can cost you a bare minimum of 60 euros.

The driver will wait for you in the arrivals lobby at Ljubljana airport. Your driver will hold a name sign with the name you submitted in the booking form, or you sent it to us via other booking options.

You will receive an automatic response confirming we got your booking right away. You will also get a second confirmation email with meet and greet details shortly after that, but in no case later than in 24 hours. We double-check every booking form " by hand" to avoid possible mistakes later during pick-up.

For most rides inside Slovenia, no prepayment is needed, you can pay directly to the driver. For pick-ups from Italy and Austria, we ask for either a nonrefundable deposit or full prepayment with no cancellation fee up to the last 48 hours before pick-up.

The easiest way is to respond to the confirmation email you got from us. The other option is to call us, tell us the name used on the booking form, and let us know you wish to cancel.

We need your mobile number just in case after the agreed time you still do not show up at the pick-up address. Your driver will only in this case try to contact you before he finally retreats. The only other time we would call you, is in case of delays, or if we would recommend an earlier start due to expected problems on the road.

The simplest way is to just give the name of the hotel you are in or the address where you are. We will recommend the nearest point accessible by car where we can collect you.